Here’s what I’ve learned from directing internal communications to manager and all-employee levels during integration of their hospital or medical group organization into our large health care system. I’ve done two of each. Develop an over-arching communication plan incorporating all HR, IT and other work streams to ensure consistent messaging to impacted populations (theme, tone, […]Read more "Communications during integration of hospitals and medical groups: Lessons Learned"
As a communicator, one of the most enlightening aspects of training for Accelerating Implementation Methodology (AIM) is the focus on mid-managers during change within a large organization. When they aren’t on board with a major change, they can truly represent a black hole. Many organizations have made the mistake of going this route (below): Executive […]Read more "The Black Hole in the Middle"
Underestimate the impact of an acquisition on the employees of the acquired organization at your own risk and peril. Just because an employee will continue to do their same job after integration, doesn’t mean that things don’t change in their work world. Often it’s dozens of things – their health & welfare benefits, retirement savings, […]Read more "Employee Integration After Acquisition – the Communications Factor"
To get employees on board during integration into a new organization, equip managers with information on the integration steps and ask them to discuss it with their staff/team. This is typically a very effective way to build awareness, depending on the organization’s culture. We prepare FAQs, Talking Points, and Timeline Overview tools to assist these core […]Read more "Communication Tactics and Tools as Employee Integration Begins"
During the whirlwind of changes that impact employees during integration (after an acquisition), it’s important to establish and promote a primary channel/vehicle for regular updates to core leaders, i.e. managers and above. My colleagues and I found that a common complaint is that there are too many discrete memo-announcements on individual HR and IT subjects […]Read more "Maintain a Reliable Channel for Updating Core Leaders (Managers and Above)"