This is the second installment of my mini-series on what I’ve learned from directing internal communications during integration of hospitals and medical group organizations. My previous post focused on strategy – this one tackles tactical components. As integration of employees begins, I create an initial communication with “What’s changing, what’s not.” We ask managers to deliver it and discuss it […]Read more "Communication tactics during integration of hospitals and medical groups: Lessons Learned, part II"
Here’s what I’ve learned from directing internal communications to manager and all-employee levels during integration of their hospital or medical group organization into our large health care system. I’ve done two of each. Develop an over-arching communication plan incorporating all HR, IT and other work streams to ensure consistent messaging to impacted populations (theme, tone, […]Read more "Communications during integration of hospitals and medical groups: Lessons Learned"
Underestimate the impact of an acquisition on the employees of the acquired organization at your own risk and peril. Just because an employee will continue to do their same job after integration, doesn’t mean that things don’t change in their work world. Often it’s dozens of things – their health & welfare benefits, retirement savings, […]Read more "Employee Integration After Acquisition – the Communications Factor"
During the whirlwind of changes that impact employees during integration (after an acquisition), it’s important to establish and promote a primary channel/vehicle for regular updates to core leaders, i.e. managers and above. My colleagues and I found that a common complaint is that there are too many discrete memo-announcements on individual HR and IT subjects […]Read more "Maintain a Reliable Channel for Updating Core Leaders (Managers and Above)"