I directed communications during the largest single-build implementation of an Epic Electronic Health Record (EHR) system. We transformed 27 hospitals ranging from small rural facilities to 700-plus-bed medical centers, along with hundreds of clinics, across five states. It was a major upheaval that impacted 70,000 employees/physicians, and we knew it would be challenging – but […]Read more "When the change initiative changes"
Take a look at the mission and vision statements of healthcare systems. One once stood out among them, and I spent a few years as an internal communicator buoyed by the power of it.Read more "Healthcare System Mission and Vision Statements Sound a Lot Alike. One was Once Different."
I’ve had the privilege of directing external and internal communications “in the trenches” during a number of major industry revolutions over the last several decades. From a communicator’s standpoint, what do they all have in common? The need to win over the hearts and minds of those people whose daily work is most impacted by the […]Read more "Workin’ the changes, enjoying the ride"
Beginning with a shocking statement may be the best way to get a reader’s attention, but there’s yet another story ingredient that helps ensure high readership of an announcement or article. The statement above is called a “nut graph,” and it’s the nut graph for this blog post about nut graphs. Given all the competition […]Read more "Crack open a good nut graph"
Research shows that if most readers look at a page with 8 or 9 dense paragraphs of type, their willingness to read it at all goes down significantly, compared to a communication of 5 paragraphs. This is especially true when major change is swirling around your organization and people are time-stressed. If you let your CEO […]Read more "Length Matters"
This is the second installment of my mini-series on what I’ve learned from directing internal communications during integration of hospitals and medical group organizations. My previous post focused on strategy – this one tackles tactical components. As integration of employees begins, I create an initial communication with “What’s changing, what’s not.” We ask managers to deliver it and discuss it with […]Read more "Communication tactics during integration of hospitals and medical groups: Lessons Learned, part II"
Here’s what I’ve learned from directing internal communications to manager and all-employee levels during integration of their hospital or medical group organization into our large health care system. I’ve done two of each. Develop an over-arching communication plan incorporating all HR, IT and other work streams to ensure consistent messaging to impacted populations (theme, tone, […]Read more "Communications during integration of hospitals and medical groups: Lessons Learned"